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Onboard
Sky Princess sailing in open water, seen from above

ONE Onboard · Careers at sea

Travel expertise brought to life at sea.

ONE Onboard is the dedicated shipboard program operated by Open Network Exchange (ONE), creating rewarding career opportunities at sea for talented sales and hospitality professionals. Our onboard team helps guests discover what’s next and plan their future dream vacations.

Apply now Read the FAQ
Building membership, benefits and loyalty programs
30+ years of industry experience
Managing and operating the Future Cruise & Loyalty program fleetwide
Onboard all Princess ships
Standard onboard contract
6 months
Recruitment or placement fees, ever
$0

About ONE Onboard

Three decades of loyalty expertise, now at sea.

Backed by more than 30 years of experience, ONE’s leadership team has created and supported membership, benefits, and loyalty programs for respected brands across travel, hospitality, leisure, retail, and financial services. Today, that expertise powers a technology, sales, and service organization designed to deliver exceptional experiences and accelerate growth.

ONE Onboard brings that experience to sea through a world-class shipboard team focused on strong partnerships, strengthening guest loyalty, delivering concierge-level service and creating exceptional guest experiences.

A ONE Onboard crew member in a blue polo shows a family their options on a tablet
Every conversation starts with what matters most to the guest.
Enchanted Princess at sea at sunset
Princess Cruises

Princess partnership

Helping guests go from one memorable vacation to the next.

ONE is an established strategic partner of Princess, supporting guest experiences both shoreside and onboard. ONE operates shoreside MedallionClass Experience contact centers that help guests prepare for their cruise and ONE Onboard brings a dedicated team to the fleet, managing and operating the Future Cruise & Loyalty teams fleetwide.

Together, ONE and Princess help guests enjoy one memorable vacation to the next through informed conversations, thoughtful service and confidence in the Princess brand and experience.

What we do onboard

Sales Through Service

  • Future cruise planning

    We help guests face-to-face explore Princess ships, benefits, destinations, itineraries, special offers, and then guide and book their next vacation through a guest-first consultative approach.

  • Guest engagement

    We create approachable, useful conversations throughout the entire voyage, from 1:1 consultations to ship-wide presentations and engaging events. By understanding what matters most to each guest and building a connection from the minute they first step onboard, we help them find and book the Princess vacation that is right for them.

  • Loyalty and brand advocacy

    We strengthen lasting loyalty to the Princess brand by connecting guests with future Princess experiences and by representing with professionalism, product knowledge and care in every interaction.

Future Cruise careers at sea

Bring your talent onboard.

Join the team creating meaningful guest connections onboard Princess Cruises.

ONE Onboard is recruiting Future Cruise Specialists who combine consultative sales with genuine hospitality. The work is fast-paced and highly guest-facing, suiting professionals who are confident and engaging, accountable for results and ready for shipboard life.

A Princess crew member in a blue polo beside an onboard itinerary display

Now recruiting

Future Cruise Specialist

Our Future Cruise Specialists deliver exceptional guest experiences by selling a variety of established Future Cruise products and operating the Captain's Circle loyalty program. Working onboard in tandem with a team of 2-5 teammates, this role helps guests plan future vacations, supports daily operations, and contributes directly to loyalty, sales performance and service excellence while following all shipboard procedures and requirements.

Working onboard Princess ships as a Future Cruise Specialist gives you the opportunity to not only reach for the sky with your personal financial goals, but to see the world, experience unique travel destinations and establish life-long connections and friendships while doing it.

Key responsibilities

  • Promoting, selling and servicing all Future Cruise Products
  • Providing exceptional guest service
  • Supporting daily Future Cruise & Loyalty operations
  • Supporting and responding to guest inquiries and resolving escalations
  • Meeting (or exceeding!) sales targets while adhering to company policies and standards
Apply for this role

Employees we look for

People who thrive on building trust.

Candidates should have previous onboard cruise-industry or similar shoreside sales and service experience, strong sales, communication, guest-service skills and a positive mindset.

  • Consultative sales & hospitality professionals who thrive on building trust and explaining value

  • Committed to exceptional customer service

  • Confident speakers who engage individuals and groups

  • Ambitious and motivated to achieve strong results

  • Able to remain composed and attentive in a busy environment

  • Target-driven and comfortable being accountable for sales performance

  • Motivated to achieve and earn

  • Collaborative team players in a multicultural environment

  • Positive, adaptable and ready for the realities of shipboard work

Our core values

We hire people who already live them.

ONE Onboard manages and operates by our Core Values, and we hire candidates who naturally embody and believe in them even in their everyday lives.

  1. #1

    Operate Ethically

  2. #2

    Influence Positively

  3. #3

    Dream Big

  4. #4

    Adaptability

  5. #5

    Service Driven Excellence

  6. #6

    Win Together

A note about shipboard life

Rewarding, and unlike any shoreside job.

Shipboard work can be exciting and professionally rewarding, but it is very unique and different from a shoreside job.

As a Future Cruise Specialist you will:

  • Live and work in a structured maritime environment
  • Follow safety and security procedures
  • Serve guests across a demanding operating schedule
  • Live within a shared room with your co-worker
  • Partner with all members of the Future Cruise team each day to achieve shared goals
  • Follow clear appearance and uniform policies
  • Be prepared to work a standard 6-month contract onboard
Sunset over the water from a cruise ship deck
Sunset from the deck
A Princess ship in Glacier Bay, Alaska
Glacier Bay, Alaska
Two snorkelers in clear water at Princess Cays
Princess Cays, Bahamas
A Princess ship anchored off El Arco in Cabo San Lucas
Cabo San Lucas, Mexico

Assignments are based on operational and business needs. Specific ships and itineraries cannot be guaranteed.

Your application journey

What to expect, from first email to first day onboard.

The process from application to embarkation can take up to eight months. If you are offered a position, our team will guide you through every step.

  1. Step 1

    Apply by email

    Send your application and resume to the ONE Onboard team for review.

  2. Step 2

    Initial screening call

    A first conversation about your experience and interest in life at sea.

  3. Step 3

    Interviews with management

    Further interviews with the ONE Onboard management team.

  4. Step 4

    Offer and ship assignment

    A wait period while your ship assignment is arranged, length of time depends on current business needs.

  5. Step 5

    Get ship-ready

    Our maritime partner helps prepare your contract, medicals, visas and travel.

  6. Step 6

    Dedicated Training

    Attend an in-person training program in our London office.

  7. Step 7

    Join the ship

    Begin your career with ONE Onboard.

Ready to apply?

We’d love to meet you and discuss your interest in our onboard opportunities. Email us your name, resume and a short introduction.

Email your application

Or write to onboard@onecompany.com

Explore the Princess fleet

Princess offers a wide range of experiences for guests, and if hired as a Future Cruise Specialist you will be placed on one of them. Assignments are based on operational and business needs, and may change throughout your contract assignment.

See the ships on princess.com (opens in a new tab)

Fair and MLC-compliant recruitment

Committed to fair and ethical recruitment.

Open Network Exchange is committed to fair and ethical recruitment in accordance with applicable law and the Maritime Labour Convention, 2006. Additionally, ONE’s seafarer recruitment and placement service is assessed against the Maritime Labour Convention, 2006. We do not tolerate deceptive recruitment practices, discrimination, retaliation or blacklisting.

During onboarding of a seafarer, certain personal documents may involve legitimate costs, but they will be clearly outlined and explained during the hiring process. We have included a table of permitted costs in the FAQ section of this website.

Joining costs

Covered by ONE

  • Visas required for travel for a confirmed contract.
  • Economy-class tickets for authorized travel.
  • Up to two checked bags, within the airline’s standard weight allowance.
  • Hotel room and tax charges while in transit to or from a vessel for a confirmed contract.
  • Meal reimbursement and ground transportation within the allowances set out in the Expense Policy while in transit to or from a vessel for a confirmed contract.

Seafarer’s responsibility

  • Costs associated with obtaining your Seafarer’s Medical Examination.
  • Passport issuance or renewal.
  • Travel to and from an embassy or consulate to obtain a visa.
  • Optional airline seat upgrades and incidental hotel charges.
  • Rebooking fees, fare differences or a replacement ticket if you miss a flight for reasons unrelated to the airline.

$0

ONE Onboard does not charge candidates recruitment or placement fees.

As a candidate and crew member, you should never pay anyone for an application, interview, job offer, placement or ship assignment. As a word of caution to interested candidates, never pay an individual recruiter or transfer money to an unverified account.

Our maritime manning agency partner

International Cruise Shops, Ltd. (Starboard)(opens in a new tab)

ONE’s chosen maritime manning agency partner is International Cruise Shops, Ltd. (Starboard). On behalf of ONE, Starboard manages crew employment administration and supports important crew services, including:

  • Seafarer contracting
  • Medical and visa requirements
  • Crew placement & deployment
  • Payroll administration
  • Crew travel arrangements

Frequently asked questions

Answers before you apply.

If your question isn’t here, email our team.

How long is the onboard contract, and what hours will I work?

A standard Future Cruise Specialist contract includes six months onboard, followed by approximately two months of unpaid vacation. Your contract dates, length and vacation arrangements will be confirmed in your Seafarer Employment Agreement. Onboard work follows a seven-day schedule with no scheduled days off, typically involving 8–12 hours per day. Your schedule may include mornings, evenings, weekends and holidays. Work and rest arrangements will be explained before you join.

What are the crew accommodations like?

You will share a cabin with one other Future Cruise Specialist of the same gender. Crew cabins are compact, and layouts vary by ship. Bathroom facilities may be within your cabin or shared with an adjoining cabin.

How will I be paid?

The Future Cruise Specialist role offers both salary and commission opportunities. Payments are made to a Brightwell payment card, with salary paid biweekly and commissions paid monthly in accordance with the ONE Onboard Commission Policy. You will receive the policy during onboarding so you can review how commissions are earned and paid.

Who will I be employed by?

International Cruise Shops, Ltd. is your employer under the Seafarer Employment Agreement and provides maritime employment and crew-manning services. Open Network Exchange operates the ONE Onboard program and manages the Future Cruise & Loyalty team in partnership with Princess Cruises.

Will I wear a uniform onboard?

Yes. Princess Cruises supplies your uniform when you join the ship. During onboarding, you will receive guidance on the ONE and Princess appearance and uniform policies to help you prepare for your role.

Is there a fee to apply or be recruited?

Applying and being recruited through ONE is free. ONE does not charge candidates for applications, interviews, job offers, recruitment, placement or ship assignments. Some personal documents required for joining may involve costs. These will be clearly explained during the hiring process and are outlined below.

How long does the process take from application to joining a ship?

The timeline varies based on position availability, ship assignments and completion of the required documents. The process from application to embarkation can take up to eight months. If you are offered a position, our team will guide you through the steps to prepare for your assignment.

Which joining costs are covered, and which will I pay?

ONE covers authorized travel and related expenses for a confirmed contract, as outlined below. You are responsible for certain personal documents and optional expenses. Our team will explain the applicable requirements during onboarding.

Covered by ONE

  • Visas required for travel for a confirmed contract.
  • Economy-class tickets for authorized travel.
  • Up to two checked bags, within the airline’s standard weight allowance.
  • Hotel room and tax charges while in transit to or from a vessel for a confirmed contract.
  • Meal reimbursement and ground transportation within the allowances set out in the Expense Policy while in transit to or from a vessel for a confirmed contract.

Seafarer’s responsibility

  • Costs associated with obtaining your Seafarer’s Medical Examination.
  • Passport issuance or renewal.
  • Travel to and from an embassy or consulate to obtain a visa.
  • Optional airline seat upgrades and incidental hotel charges.
  • Rebooking fees, fare differences or a replacement ticket if you miss a flight for reasons unrelated to the airline.
Will I have time to review my employment agreement?

Yes. You will receive your Seafarer Employment Agreement with sufficient time to review the terms, ask questions and seek advice before signing. You will also receive a copy of the signed agreement for your records.

What documents will I need if hired?

Our onboarding team will provide a personalized list of required documents, step-by-step instructions and support throughout the process. Requirements may include a valid passport, background check or police record, medical fitness certificate and visas.

How are ship and itinerary assignments determined?

Our team matches crew members with available assignments based on operational needs, documentation and itinerary requirements. You will receive your assignment details during onboarding. Specific ships and itineraries cannot be guaranteed.

Can I explore destinations during my free time?

Working onboard can offer opportunities to explore destinations during your free time. You may go ashore when your work schedule, ship operations, port regulations and immigration requirements allow.

Who can I contact with other questions?

Our team is happy to help with questions about recruitment or employment with ONE Onboard. Contact us at onboard@onecompany.com.

Questions?

Your next destination could be a career at sea.

Our team is happy to help with questions about recruitment or employment with ONE Onboard.

Apply now